It's unfortunately true, the market
does need one or more big corporations to give their blessing to
something in order for it to start appearing in the list of needs and
ways to fix them.
Remember LDAP? Remember LDAP before
Windows 2000 came out? The LDAP market grew hugely when Microsoft
started talking about directories even if they never got around to
implementing the actual protocol, their blessing on the concept was a
good thing for the market.
Just to give a second example, would
most organizations that are now thinking about Big Data would have
entered the bandwagon if Oracle hadn't started talking about it?
I came back at thinking about this
because of some talks I've been having about Fujitsu's role and
potential role in today's market. It seems there are several people
that don't think a company can be determinant as an Hardware seller
only.
I find that idea as consistent as
someone saying that no electricity company can generate money, the
value is higher up the stack like, … Household appliances or that
an oil company is sure to be broke soon, the value lies elsewhere.
But, I'm willing to concede that the IT industry has to deal a lot
with perspective and, well, most of IT analysts that came out on the
news I read are basically ignorant fools (remember Nicholas Carr?)
So, while I don't totally subscribe
that a full stack is needed for a company to succeed, is that really
a show stopper?
When I started working in a media
company, living it's day by day, I came across a totally different
reality from my time in pure IT companies. The fact that our IT was
managed by a real visionary where our job was to give managers,
reporters and all the people in the company superb flexibility and
excellent reaction times, combined with a team smaller than what
could be considered decent, really pushed us to go for the throat
attitude.
So, when selecting our tickets
platform, we had in the table all the big players, Remedy, HP, CA,
but, amazingly, the single best ticket platform in the market today
is RT. Even if you don't consider the time it takes to implement an
RT solution (measured in hours or days) against a service center
deploy (weeks or months), RT is simply superior in every single way.
When looking at content management
solutions, hell, we actually implemented half of them, only to throw
them out. True the OSS market doesn't have the panacea of content
management where one tool is the best for every purpose but, the
reality is that vendors only say they have it.
Notice that no where here I mentioned
the price, I wasn't paying for it anyway (the contractor already had
enterprise agreements with most of the vendors) but, I did had my
neck on the line on several of this choices but, it came to a point
where I couldn't, in conscience, recommend commercial software that
was clearly outclassed, had less features, a less resilient
architecture and it would give us more trouble to implement,
customize and support.
I leave to the folks at the Opensource
Zealots institute the flag carrying of free speech and whatever. All
I really wanted was stuff that worked, performed, scaled, had good
resilience features and had a good support. Most of the stuff we got
from vendors failed in ALL of this points.
And, it was with that it mind that I
thought about Fujitsu's way to take the market by storm. A small
fraction of Fujitsu's Professional services could, in a very short
time, define, implement and productize a complete stack of Opensource
Software to fill it's customer needs. In a near free way, it could
became the place to go in terms of Opensource Software and, if
Fujitsu could learn with the mistakes made by RedHat and Suse, it
could really put itself in the center of corporate innovation.
Just some food for thought
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